Studio Policies

Memberships are charged based on a 4-week auto convenience payment. Your pass will become active upon your first class attendance and is renewed every 28 days using your credit card on file. When signing up for your membership, pick the start date of your first scheduled class.

Because of the small group class format of only five clients attending, we need notice if you can’t come to your scheduled class. All clients with memberships can cancel up to 24 hours before their scheduled session, just like any physiotherapy clinic and personal training studio. Please give more than 24 hours notice, if possible. With more notice, this will help our community of clients find convenient make up classes. If cancelling 24 hours or more before your upcoming class, your class pass stays on your account. Please log onto the Punch Pass Scheduling System, find the class you can’t attend and cancel yourself out, then find another available class you can attend and sign up. Make up classes are based on class availability and not guaranteed. If cancelling without 24 hours notice, it is considered a late cancel and one class pass on your account will be used. Even when cancelling without 24 hours notice, all clients are required to cancel themselves out of the classes they can’t attend with as much notice as possible.

All class cancellations are done by the client through the Pilates Life Studio’s Punch Pass scheduling system. Once on the scheduling website, log in using the same email you receive your session reminders. Once logged in, you will see the "My Reservations" tab, click that and you will find all the sessions you are registered for. Find the session you are unable to attend, click that, and then click the "cancel reservation" button. Then head to the schedule to find a session that has an opening that you can attend and sign up. We require 24 hours minimum notice for any cancellation.

Unused class credits will accumulate monthly, however, there are reset periods three times per year: Apr 15, Aug 15, and Dec 15. Memberships will not be paused nor renewal periods lengthened to use up accumulated class credits, the roll over feature is intended to give clients more time to make up a missing class. 

Log into the Pilates Life Studio’s Punch Pass scheduling system, find the next available class you are able to attend, and follow prompts to add yourself to the class.

Only book into classes you plan on attending, please do not overbook intending to cancel most right before the 24 hour mark. The benefits of the small group format are innumerable, which is why Pilates Life Studio is dedicated to keeping class sizes to only 5 clients. However, if several clients sign up for a class almost every day to hold spots, and then right before 24 hours cancels out, the chances of another client filling that spot is slim. With only five clients per class, not filling that spot is impactful to the studio, as well as, the community of clients are not able to find enough make up classes that are convenient for them. If Amy notices you have booked into too many classes in a given week, she will email to ask you to cancel out of some of them. If Amy notices a pattern of overbooking classes, membership will be cancelled. 

For making up unused class passes add only one extra class per week in addition to your existing weekly standing reservations. For example: if you have a 2x weekly membership, you are welcome to attend 3 classes in any given week, if you have a 1x weekly membership, you are welcome to attend 2 classes in any given week, etc. Convenient list is provided below as a helpful guide. The principle of progression states that we should not increase the overload to our bodies too quickly, as this can lead to injury or muscle damage. Often called "too much too soon". If you normally come once a week, and suddenly come four times, it's too much for your body than what it is used to. Instead, we should make small, incremental increases. If Amy notices you have booked into too many classes in a given week, she will email to ask you to cancel out of some of them.

• 1x weekly membership: up to 2 classes per week

• 1.5x weekly membership: up to 3 classes per week

• 2x weekly membership: up to 3 classes per week

• 2.5x weekly membership: up to 4 classes per week

• 3x weekly membership: up to 4 classes per week

• 3.5x weekly membership: up to 5 classes per week

• 4x weekly membership: up to 5 classes per week

• 4.5x weekly membership: up to 6 classes per week

• 5x weekly membership: up to 6 classes per week

Clients will be charged a $10 fee for no-shows, in addition to losing one class pass. Clients must late cancel their scheduled class on the Punch Pass Scheduling System .

If you are experiencing a fever, feeling quite ill (where you may be contagious), and/or have a significant cough, please cancel your upcoming session on the Pilates Life Punch Pass scheduling system, and stay home to get well. If you have no fever, no other symptoms, and have a very minimal cough you are welcome to join the class. Late cancellation policy does apply as the studio is holding a spot for you in class, it is recommended to cancel out of your class as soon as you start to feel ill, just in case. 

Sessions start right on time and doors lock at start time. Please knock on door if arriving late. Traffic, important calls, or other unforeseen circumstances are totally understandable. Please keep late arrivals to a minimum as what we do at the beginning of the session is important for the entire length of class.

Memberships renewals are lengthened to include your next scheduled standing reservation date for all classes that fall on a statutory holiday. This also applies to cancellations due to snow days. For snow days, we cancel classes if schools cancel for snow days. 

When you arrive at the studio please put your cell phone on "silent mode". Do not use your phone while on the equipment, it is unsafe. We recommend keeping your phone in your bag. 

Please do not wear fragrance when attending classes at the studio, some clients (and the instructors!) are allergic. 

When going on vacation or becoming sick with a cold/flu for a week or two, you don't need to worry about using all the class passes on your account within the 28 day renewal period, you are welcome to spread out making up the unused class passes over several months. If missing 4 classes or more for longer holidays and/or planned medical leave, with 14 days notice memberships can be paused. Pausing memberships for more than 28 days will delete your preferred standing reservation day(s) and time(s). All pauses must have a restart date within 2 months of pause date.

Protocol: cancel the classes you will be missing on the Punch Pass Scheduling System and then email Amy (please do not text or inform during class, email only) with at least 14 days notice of needing to pause your membership.

To cancel your membership one full renewal period (which is 28 days) is required by emailing Amy (please do not text or inform during class, email only). For cancelling in the middle of the 28 days, the cancellation would occur 28 days AFTER the latest renewal period. Standing reservations are cancelled at the start of the last renewal period, class passes are still on your account to sign up for available classes on the schedule. For new memberships, three month minimum commitment needed before canceling.

All memberships are non-transferable and non-refundable.