Studio Policies

Memberships are charged based on a 4-week billing cycle. Your pass will become active upon your first class attendance and is renewed every 28 days on your credit card.

Because of the small group class format of only five clients attending, we need notice if you can’t come to your scheduled class. All clients with memberships can cancel up to 24 hours before their scheduled session, just like any physiotherapy clinic and personal training studio. Please give more than 24 hours notice, if possible. Please log onto the Pilates Life Punch Pass scheduling system, find the class you can’t attend and cancel yourself out. If cancelling without 24 hours notice, it is considered a late cancel and one class pass on your account will be counted as being used.

Clients will be charged a $10 fee for no-shows, in addition to losing one class pass. Clients must late cancel their scheduled class on the online scheduling system, optionally clients are welcome to email or text Amy if they can't make their class last minute.

If cancelling 24 hours or more before your upcoming session, you have until the end of your current billing cycle to make up that missed class in any available class on the schedule. Make up sessions are based on class availability and not guaranteed. Log into the Pilates Life Punch Pass scheduling system, find the next available class you are able to attend, and follow prompts to add yourself to the class.

If you are experiencing a fever, feeling ill (where you may be contagious), and/or have a significant cough, please cancel your upcoming class on the Pilates Life Studio’s Punch Pass scheduling system, and stay home to get well. Please text or email Amy to inform her. If you have a negative COVID test, no fever, no other symptoms, and have a very minimal cough you are welcome to join the class. Please note: if cancelling before the 24 hour time frame, you are able to make up that session within your current billing cycle. However, if less than 24 hours, a class on your pass will still be counted as being used because that time slot was being saved for you.

Sessions start right on time and doors lock at start time. Please knock on door if arriving late. Traffic, important calls, or other unforeseen circumstances are totally understandable. Please keep late arrivals to a minimum as what we do at the beginning of the session is important for the entire length of class.

With 14 days notice memberships can be paused for up to 21 days for holidays and/or medical leave without losing your preferred standing reservation day(s) and time(s). For planned absences missing 2 classes or less please find make up classes before and/or after your time away. For absences including 3 classes or more you are able to pause your membership during your time away. Requirement for membership pause: cancel your day(s) away on the Punch Pass Scheduling system and email Amy of needing to pause membership (please do not text or inform during class, email only). Please request pauses infrequently (2-3x per year).

Memberships renewals are lengthened to include your next scheduled standing reservation date for all sessions that fall on a statutory holiday. This also applies to session cancellations due to snow days.

When you arrive at the studio please put your cell phone on "silent mode".

All memberships are non-transferable and non-refundable.

To cancel your membership one full renewal period is required by emailing Amy (please do not text or inform during class, email only). For cancelling in the middle of the 28 days, the cancellation would occur 28 days AFTER the latest renewal period. Standing reservations are cancelled at the start of the last renewal period, class passes are on account to sign up for available classes on the schedule. For new memberships, three month minimum needed before canceling.